How we handle your information.
Last updated: 15 September 2026
This notice explains how Alster & Deepdale (Pty) Ltd handles personal information supplied through this website. It is intended to support the principles of South Africa's Protection of Personal Information Act (POPIA).
Information you provide
When you make an enquiry, you may provide your name, company, email address, telephone number, product requirements, quantity and project details. If campaign parameters are present in the page address, the form may include those parameters with your enquiry so we can understand how you reached the website. Please do not include sensitive personal information that is not needed for the enquiry.
How the enquiry form works
The website validates and submits your enquiry to Alster & Deepdale by email. A temporary, essential security cookie is used to protect the form against forged submissions. The website does not intentionally retain a separate database copy of your enquiry. If direct delivery is unavailable, you will be prompted to contact us by email.
Why we use the information
We use enquiry information to understand your requirement, prepare or discuss a quotation, respond to questions, confirm product suitability and availability, and manage any resulting business relationship. A telephone number is used for enquiry-related contact only when you provide it and confirm that contact choice.
Cookies, measurement and Global Privacy Control
The website currently loads no advertising pixels, behavioural analytics or marketing cookies. Campaign parameters are read only from the current page address and are not saved to browser storage. We do not sell personal information, share it for cross-context behavioural advertising or use it for targeted advertising. A browser Global Privacy Control signal is therefore honoured by default because those activities are not performed.
Service providers and hosting
Website and email hosting providers may process limited technical or enquiry information on our behalf. Hosting services may record routine security and traffic logs such as IP address, browser type and request time.
Retention and security
We keep enquiry and customer correspondence only for as long as reasonably required for the purpose it was collected, including legitimate business, tax, contractual and legal requirements. We take reasonable steps to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
You may ask what personal information we hold about you, request a correction, or ask us to delete information where we are not legally required to retain it. You may also object to certain processing or lodge a complaint with South Africa's Information Regulator.
Contact
For privacy questions or requests, email info@alsterdeepdale.com. We may need to verify your identity before acting on a request.
This notice should be reviewed against Alster & Deepdale's internal information-handling practices before the public website is launched.